AI to become main way banks interact with customers within three years: Accenture

AI to become main way banks interact with customers within three years: Accenture

Source:reuters.com. LONDON Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture (ACN.N) in a new report. Four in five bankers believe AI will "revolutionise" the way in which banks gather information as well as how they interact with their clients, said the Accenture Banking Technology Vision 2017 report, which surveyed more than 600 top bankers and also consulted tech industry experts and academics. Artificial intelligence -- the technology behind driv...
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Artificial Intelligence Tech Will Arrive in Three Waves

Artificial Intelligence Tech Will Arrive in Three Waves

Source:futurism.com. I’ve done a lot of writing and research recently about the bright future of AI: that it’ll be able to analyze human emotions, understand social nuances, conduct medical treatments and diagnoses that overshadow the best human physicians, and in general make many human workers redundant and unnecessary. I still stand behind all of these forecasts, but they are meant for the long term – twenty or thirty years into the future. And so, the question that many people want answered is about the situation at the present. Right here, right now. Luckily, DARPA has decided to provide...
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Tech expert says BPOs need to prepare for artificial intelligence

Tech expert says BPOs need to prepare for artificial intelligence

Source:abs-cbn.com. An American technology and business expert urges Business Process Outsourcing (BPO) companies to prepare for the disruption that will be brought about by artificial intelligence (AI).  The Department of Science and Technology (DOST) recently held a talk about how to prepare for the time when intelligent computers take over call center agents' jobs. But Dr. Ted Ladd, who is on a lecture tour of the Philippines, says the technology for artificial intelligence is already here. "The question is how fast can people commercialize it and how fast can they put data into artifici...
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Bankers Believe Artificial Intelligence Is Key to Creating a More-Human Customer Experience, According to Accenture Report

Bankers Believe Artificial Intelligence Is Key to Creating a More-Human Customer Experience, According to Accenture Report

Source:yahoo.com. In the next stage of artificial intelligence adoption, banks will use AI to help understand the intentions and emotions of customers and enable better interactions, according to a new report from Accenture (ACN). This Smart News Release features multimedia. View the full release here: report, Accenture Banking Technology Vision 2017, draws on the analysis of an advisory board of more than two dozen individuals, interviews with technology luminaries and industry experts, and results of a survey of more than 600 bankers. According to the report, more than three-quarters (78 ...
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